Hongchi’s services

Transportation service

Multimodal transport + land transportation connection, ensuring a worry-free journey to sea.

Integrate land-sea combined transportation resources. The domestic segment covers long-distance land transportation and short-distance connections, supporting nationwide, batch vehicle dedicated transportation services; the international segment offers multi-mode shipping solutions such as roll-on/roll-off ships, frame containers, and containers, suitable for various commercial vehicles including dump trucks, tractors, and oil tankers. Special vehicle transportation has dedicated guarantees.

Through strategic cooperation with major international shipping companies and large domestic land transportation fleets, we have secured low-cost shipping slots and stable transportation capacity. We cover core markets such as Southeast Asia, Africa, the Middle East, and Europe, achieving full-chain tracking from "door to port" to "port to door", and ensuring controllable delivery time for bulk exports.

Professional reinforcement protection and comprehensive insurance coverage. For domestic land transportation, customized anti-slip fixation devices are used; for sea transportation, professional binding supports are equipped. Throughout the process, full transportation insurance plus specific insurance types are purchased to reduce risks such as jolting, collision, and displacement, ensuring the vehicle is delivered in perfect condition.

Pre-sales service

Compliance first + meticulous preparation, laying a solid foundation for trust

One-stop compliance processing, assisting in the application for export licenses, vehicle deregistration, overseas certifications (GCC/COC/CE, etc.), interpreting the regulations and policies of the destination countries, ensuring that the vehicles 100% meet the import standards, and shortening the customs clearance time to 1-2 working days.

High-standard inspection and preparation. Conduct 120 comprehensive tests, collaborate with third-party authoritative institutions to issue reports, and also provide vehicle cleaning, maintenance, refurbishment and other preparation services. The daily preparation capacity is suitable for meeting the requirements of batch orders.

Digital traceability and transparent services are provided, each vehicle is assigned an exclusive traceability code. The inventory status, test reports, and processing progress can be checked in real time. A 1-on-1 consultant provides continuous connection throughout the process, responding to customers' individual needs.

After-sales service

Global coverage + rapid response, ensuring long-term operation

Build a global service network, collaborate with overseas partners to establish service outlets and spare parts centers, covering over 80 countries and regions. We offer centralized procurement and supply of common spare parts, with efficient and convenient delivery services.

Timely fault response: We promise to provide online feedback within 30 minutes, solve simple faults within 2 hours, handle major faults within 72 hours, and offer 3-6 months of warranty service for different vehicle models. For some models, there is no mileage limit for the warranty coverage.

Value-added extension services include providing after-sales consultation, technical guidance for maintenance, assisting in resolving compliance and usage issues in overseas operations, helping customers maintain their brand reputation, and building a long-term cooperation bridge.